Returns & Exchange Policy

Exchange

We will happily provide an exchange for an item withing 14 days of purchase subject to the following conditions:

Item must be returned within 14 days of purchase.

A copy of your proof of purchase must be included.

Items must be returned in an unwashed and unused condition, carefully packaged in or with the original packaging and all original tags/labels still attached. 

Customer is responsible for all costs associated with returning the item.

 

To request a refund please contact us.

 

Change of Mind

Change of mind returns will be accepted subject to the following conditions:

Item must be returned within 14 days of purchase.

A copy of your proof of purchase must be included.

Items must be returned in an unwashed and unused condition, carefully packaged in or with the original packaging and all original tags/labels still attached. 

Customer is responsible for all costs associated with returning the item.

Change of mind returns will not be accepted for discounted items/sale items.

Where a refund is requested and approved we will credit your original method of payment with the price of the returned item, excluding delivery, once the item have been received and meets the above conditions.

 

Faulty items

In compliance with the Trade Practises Act we will provide a refund for any items you purchased that are

Faulty

Damaged in transit

Significantly different to the items shown or described to you

Not doing what they are supposed to do

Any faulty items can be returned within 14 days of purchase, must include a copy of your proof of purchase and a completed Return Form.

Contact us and we will send you a Return Form.

 

To request a refund please contact us.

 

Send your item to:

 

North by South

6 Wearden road

Belrose NSW 2085

Australia